Withdrawal and Replacement Conditions

Contract Withdrawal and Replacement

  1. The User has the right to withdraw from the contract without giving a reason and without owing any compensation or penalty within 14 days from the date the service contract was concluded by the User.
  2. To exercise their right under this clause, the User must clearly notify the Provider of their decision to withdraw from the contract, specifying the goods/services they wish to return by providing all details of the order and delivery, including, but not limited to: the content and value of the order, the details of the person who placed the order, and other relevant information.
  3. The Provider publishes a form on its website for exercising the right to withdraw from the contract.
  4. To exercise the right of withdrawal, the Provider gives the User the option to complete and submit the standard withdrawal form or another unequivocal statement electronically via the website. In such cases, the Provider immediately sends the User confirmation of receipt of their withdrawal on a durable medium.
  5. If, in connection with the performance of the contract, the Provider has incurred expenses and the User withdraws from the contract, the Provider has the right to retain the corresponding amount for the expenses incurred or to request payment for them.
  6. The User does not have the right to withdraw from the contract if the subject of the contract is:
  • for the provision of services where the service has been fully performed and its execution began with the User’s explicit prior consent and confirmation that they are aware they will lose the right of withdrawal once the contract has been fully executed by the Provider.
  1. The Provider refunds the amount paid by the User.

Complaints

  1. The User has the right to file a complaint for any discrepancy between the service and what was agreed upon or ordered.
  2. The User has the right to submit a complaint about the service, regardless of whether the manufacturer or the Provider has provided a commercial warranty.

19.1. A complaint about services may be submitted within 14 days of discovering the discrepancy between the service and what was agreed.

  1. A complaint may be submitted orally via the telephone number provided by the Provider or in writing via the specified email, by mail, or delivered to the company’s address. The Provider makes a complaint form accessible on its website.
  2. When submitting a complaint, the User must specify the subject of the complaint, their preferred method of resolution, the amount claimed, and their contact address, phone number, and email.
  3. When submitting a complaint, the User must also provide the documents on which the claim is based, namely:
  1. receipt or invoice;
  2. protocols, reports, or other documents establishing the discrepancy of the goods or services with what was agreed;
  3. other documents supporting the claim, including its basis and amount.
  1. Submitting a complaint does not prevent the filing of a claim.
  2. The Provider maintains a register of submitted complaints. The User is sent a document to the email address they provided, indicating the complaint number from the register and the type of service.
  3. When the Provider resolves a complaint, it issues a report in two copies and provides one copy to the User.

Standard form for exercising the right of withdrawal from the contract:

(Complete and submit this form only if you wish to withdraw from the contract.)

To_______________________________________

I/we hereby notify that I/we withdraw from the contract concluded by me/us for the purchase of the following services: ……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….

Ordered on/received on – …………………………………………………………………………………………

User(s) name(s) - ……………………………………………………………………………………………….

User(s) address - …………………………………………………………………………………………………

User(s) Signature: ……………………………………………….

(only if this form is on paper)

Date: ……………………………………………

Standard form for exercising the right to make a complaint

To: GrowthSpace Ltd.

I/we hereby notify that I/we have identified a discrepancy between the service(s) and what was agreed upon.

Complaint subject:

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Ordered on/received on – …………………………………………………………………………………………

Preferred method of resolution (please select the desired option):

  • Provision of the service in accordance with the contract
  • Price reduction
  • Payment refund

I enclose the following documents (please mark the applicable option):

  • receipt or invoice;
  • protocols, reports, or other documents establishing the discrepancy of the goods or services with what was agreed;
  • other documents supporting the claim, including its basis and amount.

Claimed amount: …………………………………………………………………

User(s) name(s) - ……………………………………………………………………………………………….

User(s) address - …………………………………………………………………………………………………

User(s) Signature (only if the form is on paper): …………………………………………………………………

Date: ………………………………

If you have questions, contact us at office@growthspace.bg.